Legal
Privacy Policy
Overview
7+9 LLC (“7+9,” “we,” “us,” or “our”) operates the 7plus9.com website and the 7+9 platform at portal.7plus9.com (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our Services you agree to the collection and use of information as described here. If you do not agree, please do not use the Services.
Information We Collect
Information you give us directly:
- Name, email address, phone number, and company when you create an account or contact us.
- Billing and payment information processed through our payment providers.
- Messages, files, and content you submit through the platform.
- Phone numbers and message content when you use our SMS/telephony features.
Information collected automatically:
- Log data: IP address, browser type, pages visited, timestamps, and referring URLs.
- Device information: operating system, screen resolution, and language settings.
- Cookies and similar technologies for session management and analytics (see below).
Information from third parties: We may receive information about you from service providers we use to operate the platform, such as authentication and communication providers.
How We Use Your Information
- Provide, operate, and improve the Services.
- Create and manage your account and authenticate your identity.
- Send transactional and service messages (account updates, security alerts, support responses).
- Send SMS messages where you have explicitly opted in (see the SMS section below).
- Respond to your inquiries and support requests.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with legal obligations.
- Conduct analytics to understand how the Services are used and to improve them.
We do not sell your personal information to third parties.
SMS Messaging
To opt in to SMS messages from 7+9, visit our SMS Opt-In page and submit your mobile number with explicit consent. The opt-in form, including the phone number field and consent checkbox, is available at https://www.7plus9.com/sms-opt-in.
Consent: By providing your phone number and opting in — either through our platform sign-up, by texting START to one of our numbers, by submitting our SMS opt-in form, or by otherwise expressly agreeing — you consent to receive SMS and MMS messages from 7+9 related to your account, service notifications, and support. Consent is not a condition of purchase.
Message frequency: Message frequency varies based on your account activity and preferences.
Message & data rates: Standard message and data rates from your mobile carrier may apply.
Opt out: Reply STOP to any message at any time to unsubscribe. You will receive a confirmation and no further messages will be sent. To re-subscribe, reply START.
Help: Reply HELP for help or contact us at support@7plus9.com.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
We use Telnyx to transmit SMS and voice communications. Phone numbers you provide for messaging purposes are shared with Telnyx solely for message delivery. Telnyx’s privacy practices are governed by their own privacy policy.
Cookies and Analytics
We use cookies for session management (keeping you logged in) and first-party analytics to understand how visitors use our website. Analytics data is aggregated and not linked to identifiable individuals.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Services.
Sharing Your Information
We share information only in the following circumstances:
- Service providers: Companies that help us operate the Services (hosting, email delivery, payment processing, SMS transmission). These providers are contractually bound to protect your information and may only use it to provide services to us.
- Legal requirements: When required by law, court order, or to protect the rights and safety of 7+9 or others.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you.
- With your consent: Any other sharing with your explicit permission.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. If you close your account or request deletion, we will delete or anonymize your information within a reasonable period, unless retention is required by law or legitimate business need (such as resolving disputes or enforcing agreements).
SMS opt-out records are retained indefinitely to honor your opt-out preferences.
Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include encryption in transit (TLS), access controls, and regular security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing.
- Receive a portable copy of your data.
- Opt out of SMS messaging at any time by replying STOP.
To exercise these rights, contact us at support@7plus9.com. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at support@7plus9.com or write to us at the address below.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through the Services. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@7plus9.com
- Phone: (321) 475-7589
- Mail: 7+9 LLC, 8001 Somerset Blvd #1016, Paramount, CA 90723